CAREERS

Cloud Operations Manager

We are seeking an experienced and motivated technical Cloud Operations Manager to participate, lead and direct a high-performing team of cloud operations professionals and subject matter experts. In this role, you will be responsible for overseeing the day-to-day operations of our cloud environment, ensuring we meet service level agreements (SLAs), maintain a strong security posture, and continuously improve efficiency through automation. You will also play a key role in supporting our annual FedRAMP assessment.

Responsibilities

Lead and manage a team of cloud operations professionals and subject matter experts.
Interface with customers, understanding their requirements, plan/schedule tasks and deliverables.
Ensure customer issues/tickets are categorized and promptly addressed in accordance to the SLAs.
Oversee the daily operations of our cloud environment, ensuring optimal performance, scalability, and high availability.
Implement cloud operations improvements using automation tools and artificial general intelligence (AGI).
Implement and enforce cloud security best practices to maintain a strong security posture.
Monitor and analyze cloud resource utilization to optimize costs and identify areas for improvement.
Develop and implement automation strategies to streamline cloud operations and improve efficiency.
Track and report on key performance indicators (KPIs) related to cloud operations. Provide status and progress reports to management.
Work collaboratively with cloud architect/engineer, security, and other teams to ensure seamless cloud deployments and operations.
Lead and participate in incident response processes to resolve cloud-related incidents efficiently.
Lead and participate in contingency planning and recurring testing
Stay up-to-date on the latest cloud technologies and best practices.
Actively participate in and support the annual FedRAMP assessment process.

Qualifications

Intermediate to senior experience (3+ years) in cloud operations management (AWS, Azure, GCP, or similar)
Hands on experience and in-depth understanding (1+ years) of cloud infrastructure, services, and security principles
Experience (1+ years) with Infrastructure as Code (IaC) tools and DevSecOps methodologies is a plus
Strong understanding of cloud cost optimization strategies
Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus
Ability to align cloud operations planning to corporate strategic initiatives such as automation and artificial general intelligence (AGI)
Triage customer tickets, categorize, assign tasks and ensure prompt resolution
Proven experience leading and managing a team of cloud professionals
Proficiency in project management methodologies and tools to prioritize and manage multiple tasks simultaneously. PMP certification is a plus.
Excellent communication, collaboration, and problem-solving skills
Experience with FedRAMP compliance is a strong plus

Compensation

Base compensation: Commensurate with experience.
Incentive: Defined new business percentage-based plan; opportunity for additional incentives.

Benefits

Medical, Dental & Vision coverage
Life Insurance
Short, Long Term Disability Insurance
PTO & Federal Holidays Off
Matching 401(k) Plan

About TechTrend

TechTrend, Inc. is a veteran-friendly small business providing expert solutions, products, and services to the Federal government. Founded in 2003, we continue to evolve with capabilities in application development, artificial intelligence, DevSecOps, cloud enablement, and application development. We are a Microsoft Gold Partner and leading provider of Azure cloud services, to include partnership with AWS and GCP. TechTrend is recognized as a trusted partner delivering knowledge and guidance for our client’s most critical and complex support and service needs. As a liaison for positive organizational change, we form relationships and build bridges while ensuring quality across functions—gaining buy-in from both leaders and end-users and removing barriers to mission success. Our established processes ensure quality delivery of results by maximizing efficiency, productivity, and client satisfaction enterprise wide.

Security Clearance Requirements

None (Secret Clearance Preferred)

Travel Requirements

Less than 10%

Work Location

In or around the Washington D.C. area / Partial remote work available

About TechTrend

TechTrend, Inc. is a veteran-friendly small business providing expert solutions, products, and services to the federal government. Founded in 2003, we continue to evolve with capabilities in cybersecurity, devsecops, cloud managed services, cloud migration, and application development. We are a Microsoft Gold Partner and leading provider of Azure cloud services. TechTrend is recognized as a trusted partner delivering knowledge and guidance for our client’s most critical and complex support and service needs.

As a liaison for positive organizational change, we form relationships and build bridges while ensuring quality across functions—gaining buy-in from both leaders and end-users and removing barriers to mission success. Our established processes ensure quality delivery of results by maximizing efficiency, productivity, and client satisfaction enterprise wide. TechTrend is a fast-growing company with a dynamic, inclusive corporate culture headquartered in a state-of-the-art facility near the well-known Fairfax Mosaic District.