Job Description:

TechTrend is currently looking for an experienced Business Systems Analyst/Cloud Researcher. Cloud Researcher personnel is responsible for specifying, collecting, and presenting key performance data and analysis for a given digital service and/or business process. Personnel must support the team by generating new and useful information and translating it into actions that will allow them to iteratively improve their service for users. Personnel must possess analytical and problem-solving skills necessary for quickly developing recommendations based on the quantitative and qualitative evidence gathered via web analytics, financial data, and user feedback. Individuals must be capable of explaining technical concepts to senior officials with limited technological background, and comfortable working with data, from gathering and analysis through to design and presentation. Personnel must be able to share examples of best practice in digital performance management and support the procurement of the necessary digital platforms that support automation and near real-time collection and presentation of operational data, helping overcome delivery obstacles to improve policies, processes, and overall performance in agencies by working collaboratively to overcome those obstacles.

Essential Functions:

  • Providing support to develop new or improved processes to support the business development, management, and operational procedures for the program office.
  • Providing customer support on issues requiring direct customer contact.
  • Providing business process support on issues related to customer engagement, project management, and implementation issues.
  • Coordinating with internal and external organizations and working groups by arranging, chairing, facilitating, and participating in regular/ad hoc planning, implementation, and workgroup/IPT meetings.
  • Advise DISA on best practices and requirements for optimizing Cloud Services based on customer and partner engagement.
  • Conducting deep dives, gap analysis, and provide recommendations to mission partners on Cloud Services.
  • Providing actionable insights and routinely present recommendations from analysis.
  • Providing customer engagement and technical support expertise for Business Case Analysis (BCA), Initial Business Estimates (IBE), Letter Estimates (LE), or other similarly documented tasks necessary to provide cost estimates to the customer client. Letter estimates provide costs estimates of the service for the client planning.
  • Coordinating Information Technology Service Management (ITSM) actions in support of customer requests, coordinating approvals for ITSM tickets, and helping resolve any issues that may cause delay or rejection of tickets.

Qualifications:

  • Must have an active secret clearance
  • Solid client interfacing skills
  • Strong written and verbal communication skills
  • DoD experience is a plus
  • At least 3 years of hands on Engineering experience
  • Experience leading technical teams
  • Bachelor’s Degree or equivalent experience

Preferences:

  • Commutable distance from Ft. Mead, MD
  • Prior DISA Experience

Benefits:

  • Health, Dental, Vision, and Life Insurances
  • Teleworking Opportunities Available
  • 401(k) Plan
  • Short, Long Term Disability Insurance
  • PTO & Federal Holidays Off

Work Location:

  • Fort Mead, Maryland (remote work possible)
  • Travel: Local (within 50 miles)

About TechTrend, Inc:

TechTrend is an innovative enterprise IT solutions provider that delivers scalable, repeatable, and predictable mission outcomes. From the cloud to the desktop, clients trust us because they know we will deliver a solution that works for today – and sets them up for future success. TechTrend understands the importance of developing its talent and has put in place a very competitive and comprehensive benefits and compensation package that includes 401(k) Matching Program, Tuition Reimbursement Program, Professional Development Program, a robust Medical Benefits Plan and much more.

Founded in 2003, TechTrend blazes new trails in the world of enterprise IT services and solutions. Put simply, TechTrend is a trusted advisor to agencies and organizations that need an agile, future-focused approach to enterprise IT.

TechTrend helps our customers achieve success today and address future needs through advisory services in cloud computing, application development, IT engineering, cybersecurity, and mobile enablement.

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