Focus on your organization’s mission and enable innovation with our secure cloud managed services (SCMS). Our experts monitor your application stack for compliance policies, configuration standards, vulnerabilities, and security incidents. SCMS ensures that critical business applications meet or exceed security, performance, and operational requirements. Our integrated network operations center (NOC) and security operations center (SOC) use cloud-native tools to manage the complexity of your applications, databases, and services.
Secure Cloud Managed Services
Over the last 18 years, we’ve helped government and commercial clients manage their enterprise application services. Our core expertise has evolved to meet our customer’s demands to provide secure cloud-managed services.
TechTrend’s SCMS enables your organization to:
Network Operations Center (NOC)
Our integrated NOC experts monitor and manage your entire application stack. We also provision, integrate, patch, and manage cloud network resources to optimize application stack performance. TechTrend’s NOC includes:
Security Operations Center (SOC)
Our SOC ensures that cloud infrastructure and application stacks meet or exceed security policies and mandatory configuration standards. Periodic patching is evaluated against security policies and configuration standards before deploying to your cloud network. We leverage cloud-native security monitoring tools such as Azure Security Center and Azure Sentinel to detect, monitor, manage, and report any potential security incidents rapidly to our SCMS customers. Our SOC includes:
Information Technology (IT) Service Desk
We provide on-demand IT service desk resources to your users and customers that are always accessible. We offer Tier 1, Tier 2, and select Tier 3 support for your cloud infrastructure, cybersecurity, and application stack management.
IT Support Level
IT Support Description
Tier 0 is typically a self-directed portal or repository of FAQs, SOPs and other knowledge-base sources retrievable by the end user. In addition, users can leverage apps to access service catalogs and request and receive services without involving IT staff.
Customers have a dedicated help desk to manage their service requests.
Technical support is provided by technical experts for any issues that cannot be solved at the Tier 1 level.
Tier 3 involves subject matter experts (SMEs) that address issues that were not resolved at the Tier 2 level. Product specific incidents may need to be resolved with external partners (Microsoft, and others) to collaboratively resolve an incident.
Tier 4 support is an additional level of support for items that are not directly serviced by TechTrend. These items may include printers, hardware, software, and other enterprise IT services.
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