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Secure Cloud
Managed Services

Focus on your organization’s mission, enable innovation and free up resources by allowing TechTrend’s secure cloud managed services  (SCMS) to manage your entire application stack. SCMS ensures that critical business applications meet or exceed security, performance, and operational requirements. Our integrated network operations center (NOC) and security operations center (SOC) use cloud-native tools such as Microsoft Defender for Cloud, Azure Sentinel and JFrog Xray to protect your applications, databases, and cloud services. 

Secure Cloud Managed Services

Over the last 18 years, we’ve helped government and commercial clients manage their enterprise application services.  Our core expertise has evolved to meet our customer’s demands to  provide secure cloud-managed services.

TechTrend’s SCMS enables your organization to: 

  • Optimize Performance & Reliabilty

    Outsource your enterprise application management processes.

  • Provide Technical & Administrative Support

    Customer service is in our organization's DNA.

  • Manage Compliance & Cyber Security

    Focus on your mission and our experts will monitor your cloud services for compliance and remediate cyber security vulnerabilities.

Network Operations Center (NOC)

Our integrated NOC experts monitor and manage your entire application stack.  We also provision, integrate, patch, and manage cloud network resources to optimize application stack performance.  TechTrend’s NOC includes:

Secure Cloud Managed Hosting

Security Operations Center (SOC)

Our SOC ensures that cloud infrastructure and application stacks meet or exceed security policies and mandatory configuration standards. Periodic patching is evaluated against security policies and configuration standards before deploying to your cloud network. We leverage cloud-native security monitoring tools such as Azure Security Center and Azure Sentinel to detect, monitor, manage, and report any potential security incidents rapidly to our SCMS customers.  Our SOC includes: 

Information Technology (IT) Service Desk

We provide on-demand IT service desk resources to your users and customers that are always accessible. We offer Tier 1, Tier 2, and select Tier 3 support for your cloud infrastructure, cybersecurity, and application stack management.  

IT Support Level

IT Support Description

Tier 0

Tier 0 is typically a self-directed portal or repository of FAQs, SOPs and other knowledge-base sources retrievable by the end user. In addition, users can leverage apps to access service catalogs and request and receive services without involving IT staff.

Tier 1

Customers have a dedicated help desk to manage their service requests. 

Tier 2

Technical support is provided by technical experts for any issues that cannot be solved at the Tier 1 level. 

Tier 3

Tier 3 involves subject matter experts (SMEs) that address issues that were not resolved at the Tier 2 level. Product specific incidents may need to be resolved with external partners (Microsoft, and others) to collaboratively resolve an incident.

Tier 4

Tier 4 support is an additional level of support for items that are not directly serviced by TechTrend. These items may include printers, hardware, software, and other enterprise IT services.

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