As AI and automation tools rapidly evolve—especially with the rise of generative AI—the world is racing toward a future where machines handle an increasing share of work.
Key Insights:
- Fix inefficient processes before automating them
- Automation amplifies whatever exists—efficiency or inefficiency
- A critical consideration for digital transformation initiatives
TechTrend is frequently engaged to introduce AI into federal agencies and commercial systems to streamline workflows. While the enthusiasm for innovation is strong, true transformation doesn’t come from simply adding an AI tool. It starts with redesigning the process.
Enter Lean Six Sigma
Lean Six Sigma is a proven methodology that merges two powerful process improvement strategies:
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Lean: Focused on eliminating waste and maximizing value
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Six Sigma: Focused on reducing variation and defects through data-driven decision-making
Together, they offer a structured approach (often using DMAIC: Define, Measure, Analyze, Improve, Control) to streamline operations, improve quality, and increase efficiency.
Used across industries—including government, healthcare, and manufacturing—Lean Six Sigma improves outcomes, reduces costs, and enhances service delivery. The core principle: fix the process before applying automation or technology.
AI is incredibly powerful—but when applied to broken processes, it doesn’t solve the problem. It accelerates it. Automating redundant approvals, unclear handoffs, or outdated document workflows only multiplies confusion at machine speed. That’s why TechTrend applies Lean Six Sigma principles before introducing AI:
- Define the real problem
- Eliminate unnecessary steps
- Reduce variation and waste
- Map value to the customer
Only then should automation enter—to scale what works, not what’s broken.
When Lean Six Sigma is combined with responsible AI, TechTrend delivers results such as:
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60% reduction in contract review time
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Auto-generated documentation with fewer errors
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Streamlined workflows that enhance both speed and compliance
At TechTrend, effective AI-enabled automation begins by listening, mapping, and improving—before deploying.
Are you thinking about AI for your agency or business? Let’s talk about the process first—and the technology second.